MWA Intelligence (MWAi) has long held its place as the industry leader in M2M (machine-to-machine) and M2P (machine-to-people). Through its innovative suite of Intelligent Service (IS) and Intelligent Device Management (IDM) software, MWAi has been assisting companies worldwide to effectively manage their workforce and assets for over 15 years. MWAi’s relationship with most major OEM’s, CRM’s, and ERP systems combined with our agnostic platform ensure these scalable solutions accommodate every customer service organization.
MWAi’s MPS Solution Suite consists of five major components:
Turn power into profits – utilize MWAi’s MPS solution!
Intelligent Service – automate, control, manage, communicate, and integrate…
MWAi’s Intelligent Service (IS) is an enterprise-class M2M solution for the management of service operations, supply chains, and mobile workforces. Intelligent Service revolutionizes customer service and dispatching operations with tools to automate business processes within service organizations. By delivering information from the assets and ERP/CRM systems into the hands of customer-facing employees, IS enables the mobile workforce to make intelligent business decisions and improve operational efficiency.
Today’s push is to increase call avoidance to 50%, however without the proper tools achieving that goal is imposable. With the OEM relationships MWAi has, we have created tools that will route avoidable calls automatically to an easy to use interface that calls can be worked an sent back to dispatch if unavoidable with a click of the mouse. With the ability to emulate a MFP panel right from your help your desk your avoidance increases exponentially. Imagine the savings if you are able to avoid just one call per day!!!
Features
Enterprise and Snapshot - As easy as point, scan, collect, and integrate…
Without service…it’s just a meter!
MWAi’s Intelligent Device Management (IDM) ™ solution provides data-critical intelligence to dealers allowing for better informed business decisions – helping drive profit to your bottom line!
The MWAi Enterprise advantage provides dealers with a robust device management solution, including on-demand and scheduled meter integration to ERP, real-time machine alerts and device diagnostics directly to technician’s handheld device, and auto-generation of service calls directly from machine!
Provide end-users with proactive versus reactive service maintenance. Know-before-you-go technology allows technicians greater insight to machine error. MWAi Enterprise provides real-time error code information complete with duration, description, severity and location of error.
Is inaccurate consumable monitoring causing unnecessary toner shipment for your dealership? MWAi Enterprise provides real-time consumable monitoring and usage reports to servicing dealers, allowing for positive handle on toner placements.
ROI Print Manager – managing users, reducing waste, saving money…
ROI Print Manager is an economically priced enterprise software package with a quick return on investment for companies wanting to control print costs. Users are encouraged – or forced – to use the most productive and cost-effective device for each print job. ROI helps educate users on the cost of printing and promotes sustainability initiatives with print rules and customizable pop-up screens. In-depth reporting helps validate and guide the decision-making process for future requirements.
ROI analytics is a customizable reporting package that is a virtual data hyper cube of user printing information. Its consistent reporting and benchmarking are critical to a successful MPS program. Extensive reporting options enable companies to examine areas for increased saving opportunities.
In-depth Reports
User Print Management
Saves Money
Increase professional service Revenue and product sales while saving customers real money. ROI is an ideal differentiator for any dealer’s MPS offerings!
…24 Hour help desk with over 3000 service technicians across the nation…
What is nMPS?
MWAi’s nMPS provides dealers the ability to sell and service printers outside their local service area and manage supplies inventory. Network/IT equipment servicing and a national help desk are also available with this service.
With nMPS, from MWAi, end-user customers can access a 24-hour help desk and service from over 3000 service technicians across the nation. Dealers have ease of mind knowing that their trusted partner, MWAi, is servicing their fleet as MWAi has serviced their back office for over a decade. From break-fix to CPC service agreements, selling nationally has never been so easy and cost-effective.
nMPS Distribution
Today’s ever-changing business environment requires companies to become more efficient. Everbody knows the “hidden costs of printing. While other solutions show a picture of the hidden cost, MWAi exclusively gives you the tools to see the picture. MWAi provides the tools to measure, analyze, and look inside the cost picture.
MWAi gives you the tools to begin an assessment and then move to post sales management in one easy solution. Managing both your service and device fleets is the true key to success in your MPS strategy.
We give you the means to automate business processes, manage assets remotely, and render assets more intelligently. MWAi’s intelligent solutions will help your organization identify the route that leads to quantifiable cost reductions.
A Total MPS Solution
MWA is the only solution to provide:
Direct and measurable to bottom line
Integrated device management Information on technicians’ handheld devices Environment-agnostic solution Integrated pre-sales to post-sales tools Billing reconciliation Provided guarantees for accuracy Automated service call creation
MPS Business Listings